Commonly Asked Questions


Thank you for your interest in allowing us to spoil your precious pup! Please see below for some commonly asked questions.


  • What time is pick-up & drop-off?

    • Drop-off is 7:30 am-8:30 am. (we are in the salon by 7:15 if needed!) Pickup is usually 1-2 pm however we will text thru the day as we are finishing your pup, so you may pick up earlier.


  • What days are you open?
    • ​​We offer our spaw services Tuesday - Friday


  • Can I book a large breed dog?
    • ​At this time we are unable to accept any more large breed haircuts (doggies that are 35-40lbs or more or knee height or taller) We are able to accept short-haired or single coated large breed dogs for Bath & Brush appointments, Examples include Labs, goldens, shepherds, boxers, mastiffs ect. We are unable to pamper anymore double coated medium-Large breed puppers at this time such as Huskies, malamute, aussies ect. Our owner is recovering from a back injury at this time that has required us to make a few changes! Thank you for your understanding.


  • How much does grooming cost?
    • ​Due to the nature of our service, we are unable to give universal pricing, as there are many factors that affect pricing such as coat type, breed, size, temperament, hairstyle, ect. A general price range for most babies we spoil is as follows (but not a guarantee of price) we will tell you an exact price at check-in!
    • $55-$65 for small pups full body haircuts 
    • $35-$45 for small short hair pups bath and brush service (does not require feet or face trimming)
    • $40-$45 for small pups bath and brush that requires face,feet, fanny, trimming
    • $45-$55 for Medium to Large short hair bath and brush service (does not require feet or face trimming)
    • $60-$75 for Medium to Large longer-haired bath and brush service that requires face, feet, fanny trimming


  • What is included in my pets' spaw day?
    • ​Your pup will receive the following services included in their spaw day price
    • Bath, Brush, and Blowout (Furminate/Deshed if required)
    • Nails Clipped and dremmeled (nail grinding)
    • Ears cleaned and plucked of hair if applicable
    • Anal Glands expressed
    • Teeth Brushed/Breath Spray
    • Facial
    • Haircut and Styled if applicable 
    •  Bandana (bows if requested)
    • Photoshoot and picture to go home
    • Flea and Tick topical can be purchased as an add-on for $10
    • Endless hugs and cuddles


  • Will my pet be able to relieve itself while there?
    • ​Of course! All pets in our care will be able to potty in a secure fully fenced potty yard. 
    • Your pet will have access to fresh water and plenty of comfy bed options.
    • Our goal is a relaxed enjoyable environment for both us and the pets


  • What forms of payment do you accept?
    • ​We accept all major credit cards, cash, and Venmo


  • What are the vaccine requirements to have my pet groomed?
    • ​State law requires all pets over 6 months of age to have a current rabies vaccine. We highly recommend all puppy shots be complete and a bordetella vaccine.


  • Can someone else pick up or drop off my pet?
    • ​Yes! you can have a friend or family member drop off or pick up for you and we can accept payment in person, via phone, venmo, or invoice


  • My dog has anxiety, or my dog is dog aggressive can you groom my pet?
    • ​Of course! we are trained in all levels of animal behavior and strive to create a calm stress-free environment. We follow all AKC kennel regulations and can protect dog-aggressive dogs while also providing a low-stimulation environment for them. 


  • Can you sedate my pet for a grooming or can I give my pet a sedative before grooming?
    • ​We do not sedate pets. Licensed Veterinarians are able to safely sedate and groom pets at their clinics. We do not accept sedated pets or human/groomer aggressive pets. We refer pets that need sedation or are a human bite risk to the Veterinarian for your pet's safety.


  • Do you groom cats?
    • ​We do not groom Cats. Hidden Valley Animal Hospital in Independence MO does offer this service


  • Do you offer mobile services?
    • ​We are a brick-and-mortar salon. We offer services at our location 316 S Main St, Independence. MO 64050


  • I keep calling but have not reached anyone can I speak to someone directly?
    • ​For the safety and comfort of all pets in our care during the day we are unavailable to speak on the phone, we ask clients to utilize our online booking system  CLICK HERE or to text us at 816-844-3647. If you do still need to speak with us directly please leave a message and allow us to reach back out once all pets in our care are done being pampered!

Xcel Pet Spa © All rights reserved    316 S Main St independence, mo. dog grooming services animal specialty services, except veterinary

816-844-3647